INTRODUCTION TO EFFECTIVE COMMUNICATION SKILLS
This is an in-depth two-day training program designed to equip participants with comprehensive communication skills needed in a professional environment. This course focuses on developing core communication abilities, understanding different communication styles, mastering various forms of business communication, and implementing advanced communication strategies. Participants will engage in interactive sessions and hands-on activities to improve their communication effectiveness, leading to enhanced personal and organizational performance.
LEARNING OUTCOMES
Upon completing this workshop, participants will be able to :
- Enhanced ability to use core communication skills effectively.
- Improved relationship-building skills through effective communication.
- Adaptability in using different communication styles.
- Proficiency in various forms of business communication.
- Practical techniques for achieving better outcomes in business interactions.
- Advanced skills in conflict resolution and negotiation.
COURSE CONTENT
Day 1
Module 1: Understanding Communication
- The importance of communication in business success
- Key principles of effective communication
- Barriers to effective communication and how to overcome them
Module 2: Core Communication Skills
- Listening skills: techniques for active listening
- Speaking skills: clarity, conciseness, and confidence
- Writing skills: crafting clear and effective business messages
Module 3: Communication Styles
- Identifying different communication styles: assertive, passive, aggressive, and passive-aggressive
- Adapting communication styles to different situations and audiences
- Practical exercises to practice different communication styles
Module 4: Types of Business Communication
- Verbal communication: meetings and presentations
- Written communication: emails, reports, and social media
- Non-verbal communication: body language and tone
- Case studies and examples of effective business communication
Day 2
Module 5: Advanced Communication Techniques
- Techniques for persuasive and influential communication
- Strategies for providing constructive feedback
- Conflict resolution and negotiation skills
Module 6: Enhancing Communication with Technology
- Using digital tools for effective communication
- Managing virtual meetings and remote communication
- Best practices for communication in a digital workplace
Module 7: Building Strong Relationships
- Importance of trust and rapport in communication
- Techniques for networking and relationship building
- Real-life examples of successful relationship management
Module 8: Developing a Personal Communication Action Plan
- Recap of key learning points from each module
- Creating a personalized communication action plan
- Setting goals for continuous improvement