COURSE INTRODUCTION
This two-day course provides participants a comprehensive understanding of quality assurance (QA) and quality control (QC) principles, practices, and methodologies.Participants will learn how to implement effective QA/QC processes to enhance product quality, meet customer expectations, and comply with industry standards. The course combines theoretical knowledge with practical applications,enabling attendees to apply QA/QC concepts in real-world scenarios.
LEARNING OUTCOME
At the end of this course, the participants will be able to :
- Explain the key concepts and importance of quality assurance and quality control.
- Differentiate between QA and QC, and identify their roles in an organization.
- Utilize various tools and techniques for effective quality management.
- Implement QA and QC processes to improve product quality and compliance.
- Conduct quality audits and assessments to ensure adherence to quality standards.
TARGET AUDIENCE
- Quality assurance and quality control professionals
- Quality managers and supervisors
- Project managers
- Engineers and technical staff
- Anyone involved in product development and quality management
COURSE TRAINERS
All trainers are full time employees and experienced quality professionals. They are all practising consultants. Each one of them has come from a commercial or industrial management background and you will find they understand your requirements very well.
COURSE DURATION
This is a 2 days highly interactive, entertaining and useful course running from 9.00 am to 5.00 pm.
DAY 1: INTRODUCTION TO QUALITY ASSURANCE AND QUALITY CONTROL
1. Understanding Quality Concepts
- Definition of quality, quality assurance, and quality control
- Importance of quality in products and services
2. Quality Management Systems (QMS)
- Overview of QMS and its components
- International standards (ISO 9001 and others)
3. Roles and Responsibilities in QA and QC
- Different roles within QA and QC frameworks
- Team dynamics and collaboration
4. QA Methodologies and Tools
- Overview of QA methodologies (e.g., Six Sigma, TQM)
- Tools for quality planning and assurance (e.g., quality audits, process mapping)
DAY 2: QUALITY CONTROL PRACTICES AND IMPLEMENTATION
5. QC Techniques and Tools
- Statistical quality control methods
- Inspection and testing methods
- Control charts and process capability analysis
6. Implementing QA and QC Systems
- Steps for implementing QA and QC processes
- Creating a culture of quality within an organization
7. Conducting Quality Audits
- Planning and executing audits
- Reporting findings and ensuring compliance
- Techniques for ongoing quality improvement
- Feedback loops and corrective actions